Frequently Asked Questions

Do you have questions about staying at Haven Hopton Holiday Village?  It’s really important that all of our guests have an enjoyable time here on park so if at any point you have any questions, queries or concerns, please get in touch with us.  We are available by telephone, email or live messenger.

How Much is the Deposit?

We take a deposit of £50 at point of booking to secure your holiday dates. You can book your holiday online or over the telephone. The £50 deposit makes up part of your holiday cost and is non-refundable.  We are unable to reserve dates without a deposit.

When is the Balance Due?

The balance of your holiday is due 30 days before you are due to arrive. If we hold your card details on file, we will process the balance payment on or just after its due date if it hasn’t been paid. If your card details are invalid, we will contact you.  Please ensure you pay promptly to avoid cancellation.

How do I Pay for Late Deals?

Late deals (less than 30 days before your holiday) will need to be paid in full at point of booking, including the £75 security bond.  Payments can be made by card or bank transfer.

How can I Pay?

You can pay for your holiday using a debit or credit card via our online system or over the telephone. Alternatively, you can pay by bank transfer.  Please contact us for the bank details.

Can I Pay in Instalments?

Yes, you can pay in instalments providing the holiday balance is settled in full, including the security bond and any extras reserved, 30 days before your holiday.  You can opt to pay set monthly amounts or because we know some months are more expensive than others, you can determine what you can pay when and we will set it up on the system.  The payment links will be sent to you via email; just click the link and follow the on-screen instructions.

What is the Security Bond?

All of our caravans are privately owned holiday homes.  Because you will be staying in an owner‘s property, it is industry practice to hold a security bond to insure against damage or loss.  Please ensure you take good care of the holiday home during your stay to get your £75 bond back.  If you leave the caravan untidy, if anything is damaged or missing, bedding is soiled or any of our T&Cs are breached, you will forfeit the bond.

What are the Check in/out Days?

Check in/out days are Mondays and Fridays when our housekeeping teams are on site and available to prepare your caravan.  In low season, selected caravans do allow 2 night weekend stays with the option to pay an additional sum to check out at 6pm on Sunday.

Do you Have Minimum Stays?

Yes.  During peak times, our minimum stay is 3 nights over the weekend and 4 nights Monday to Friday.  Some of the caravans do have a minimum stay of 7 nights.  Selected caravans will allow 2 night weekend stays in low season, subject to self check-out using a key safe.

Are Passes Included?

Sorry, no the Haven passes are NOT included in the cost of your holiday. We are accomodation only providers.

Passes are  purchased from Haven (when available) and we cannot include Entertainment Passes on private holiday rentals.

What is the Capped Rate?

The capped rate is intended for families renting caravans with maximum occupancy whereby all guests will require a pass.  Calculate what you will spend as a party on passess individually and if this exceeds the capped rate, opt for the capped rate pass. Otherwise, it will be more cost effective to purchase individually priced passes.

Is Linen Included?

Due to Covid-19, linen is NOT included in the price. Please bring your own sheets, duvet covers and pillow cases with you. You may also prefer to bring your own pillows for use during your stay this season.

Are Towels Included?

We do NOT include bath or shower towels, or bath mats in the price of your holiday.  Please bring beach towels, showering towels and tea towels with you for use during your stay.

Are the Caravans Pet Friendly?

We have a selection of designated pet friendly caravans available to hire on park from deluxe to platinum grade.  Just because you have dogs, doesn’t mean basic.  Dog friendly caravans are indicated on their specific listing and can be easily identified when booking by the paw print logo on the photograph and it will also say ‘pet friendly’ as opposed to ‘no dogs’ in the description. We accept 2 well-behaved dogs per caravan and dogs are not permitted on the sofas or beds.  Please bring a dog crate, if needed. Dogs must be kept on a lead on the park and please pick up all dog foul.

How Many Do Caravans Sleep?

A 4 berth caravan will sleep 4 people, plus a travel cot in a large double bedroom and a twin room.  A 6 berth caravan will sleep 6 people in a double room, a twin room and the pull-out bed in the lounge; bedrooms in 2 bedroom caravans are generally more spacious and have en-suites.  However, we do have some 3 bedroom caravans that only let as 6 berth using the bedrooms only (no pull-out bed).  A 8 berth caravan will sleep 8 people in a double room, two twin rooms and a pull-out bed in the lounge.  Please check the berth before you book as occupancy must not be exceeded.

What if I Need Housekeeping?

We use teams of independant professional cleaners to prepare your caravan before you arrive.  Problems are very rare but if for any reason you experience any issues on arrival, please let us know straight away so one of the team can come over to assist you.  All issues and complaints must be notified to us during your stay to afford us the opportunity to address matters.  We want to put things right but bear in mind things such as ants are a force of nature that we have no control over.  Please telephone us on: 01502 456004.

What if our Gas Runs Out?

Much of Hopton Holiday Village is still on bottled gas but caravans on Golf Village are on mains gas.  Unfortunately, there is no way for us to gauge when each bottle will expire.  If your gas does run out and you have no heating or hot water during your stay, please telephone 01502 456004 and a replacement will be ordered directly from Haven on your behalf.  If you run out of gas or your electric trips after 6pm, please telephone: 07899 938599. The on-site security team work 24 hours, please bear with them whilst they complete job requests in order of call out.

What Time is Check In?

Check in is between 4pm and 6pm on day of arrival. You will allocated an arrival time and we are unable to accomodate early check in requests. Please do not try to check in at Haven reception as they will have no record of your booking.  A booking with us is classed as a private booking and a member of our team will issue you with a key safe code at your check in time by email or phone.

What Time is Check Out?

Check out is strictly 10am sharp.  We do not offer late check out during peak season because it is important the next guest can begin their holiday on time.  Please return your key securely in the key safe on departure where a code has been issued.  Please do not take your keys to Haven reception as it is not one of their fleet vans and it causes significant delays for the next guest.

What are the Caravan Grades?

Wherever possible, we try to grade caravans according to Haven’s check list to avoid confusion.  A more basic model is a Deluxe grade, a mid-range model is a Prestige and a top of the range model is a platinum grade caravan.  We also have some lodges which are the very best type of accomodation to rent at Hopton Holiday Village.

Is the Security Bond Refunded?

Where no issues have occured, the security bond is automatically refunded to the card used to pay for the holiday.  Security bond refunds are authorised via our booking system within 14 days of departure.  Refunds may take up to 7 days after processing to show on your account while our booking system and your bank communicate.

Can You Help Me Select a Caravan?

Yes, of course we can.  We know the Hopton Holiday Village caravan park very well because we are owners ourselves too and have a good working knowledge of the fleet we hire.  We would be very happy to discuss your family’s individual requirements in terms of style, size features and location. With such a wide range of holiday homes located across the entire park, our knowledgeable team are on hand to help you narrow down your selection.  The earlier you book, the more choice you will have too.

Do you Have a Brochure?

No, we don’t have a glossy information brochure as most people have access to the internet these days.  If you navigate our website, you will find lots of useful information about the park, pass prices, entertainment and local attractions.  If you cannot find what you’re looking for, please contact us. You will also be issued with an information pack link after booking, which has lots of useful information in it for holidaymakers. Please take a few minutes to read it on arrival.

Do you Have any Other Questions?

If you have any other questions or require clarification, please get in touch with us.  We would be pleased to speak to you over the phone, via email or live messenger.
Telephone: 01502 456004
Email us